Returns

We want you to love every item you order from The Quirky Boutique, but we understand that sometimes things aren’t quite right. Below you’ll find everything you need to know about returning an item.


📝 Before You Return an Item

Please contact us first so we can guide you through the returns process. Items sent back without prior contact cannot be accepted.

You can reach us via our customer service page or email.


📦 Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused

  • In its original condition

  • In its original packaging (where applicable)

We cannot accept returns for items that show signs of use, damage, or wear.


⏳ Return Timeframe

You have 30 days from the date you receive your order to request a return.


💰 Return Postage Costs

Customers are responsible for covering the cost of return postage. We recommend using a tracked service to ensure your item reaches us safely.


💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 3–5 business days

  • Funds are returned to your original payment method

  • Delivery fees are non‑refundable unless the item was faulty


❌ Non‑Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Earrings

  • Cosmetics or personal‑care items

  • Food or drink products

  • Any item marked as non‑returnable at checkout

If you’re unsure, just ask — we’re happy to help.


🛠️ Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos of the issue. We’ll resolve the problem quickly with a replacement or refund.


💬 Need Help

If you have any questions about returns, refunds, or product issues, our friendly customer service team is here to help. Just reach out and we’ll get back to you as soon as possible.

✨ Thank you for supporting our small UK business — we truly appreciate every order. ✨